Customer service

RETURNS POLICY

Pursuant to art. 5 of Italian Legislative Decree no. 185/99, if the Customer is not satisfied with the purchase made for any reason, he or she is entitled to withdraw from the contract agreed and to return any ordered Products already delivered, without any penalty and without specifying the reason.

The right of withdrawal is only valid if exercised by the Customer through dispatch of a registered letter with return receipt to G.I.GIBBO DI ANTONIO GIBERTINI -G.I.GIBBO DI ANTONIO GIBERTINI within 14 days after receipt of the Products.

The aforesaid notice may also be sent, within the same term, via email to G.I.GIBBO DI ANTONIO GIBERTINI, provided it is confirmed by registered letter with return receipt, within 48 hours after dispatch of the email.

The product must be returned in the original delivery packaging or in other packaging suitable for the transportation of glass objects by courier/forwarding agent (e.g. wrap every product separately with paper or another material (bubble wrap) to protect it from knocks and ship in a strong, sturdy external shipping carton to enable transport without damage).

In all cases, the right of withdrawal is subject to the following conditions:

• the right applies to the product purchased in its entirety (still sealed); the withdrawal right cannot be exercised on only part of the product purchased, or on a partly used product;

• the external packaging and/or wrapping containing the product purchased is missing;

• the product has been damaged by the original pack (including any damage caused during shipping for delivery or return of the goods);

• shipping costs for return of the goods are payable by the customer;

If the withdrawal right is exercised in accordance with the above conditions, the amount paid for the Products and for the delivery costs is credited to the purchaser by bank transfer (to an account in his/her name) or by Paypal refund, as he or she prefers, within 30 days after receipt of the returned goods.

On receipt of the goods, G.I.GIBBO DI ANTONIO GIBERTINI reserves the right to inspect them to ensure that all the above conditions are complied with.

In case of failure to comply with the points set out above, the right of withdrawal becomes null and void.

Any complaint or product return may be sent to the following address: G.I.GIBBO DI ANTONIO GIBERTINI. +39 0536-1888-110